Terms & Conditions

By placing an order with our company you are agreeing to the following terms:

• You have read both the shipping information and return policy pages and agree to both. 
• It is the responsibility of the customer to verify that their order is correct before finalizing the transaction.  This includes order details, shipping details and contact information.  Once an order is placed it can't be cancelled.  If the customer makes verified contact with customer service before the order is packed and/or shipped, it may be possible to change or edit some details.  However, if stock has already been ordered, or if the order has been packed or shipped nothing can be changed.  If ordering custom printed totes, changes can be made to the image, if necessary, during the proofing process.    
• It is the responsibility of the customer to be sure, before placing an order, that there is sufficient time for the production and shipping they have ordered.  The quickest possible turn around from start to finish is 8 business days: Two days for proofing, five for rush production and one for overnight shipping.  If you order standard production, or do not wish to pay expedited shipping, your order will take up to twelve business days for proofing and production, and anywhere from 7-14 business days for shipping.  Weekends and Holidays are NOT business days.  If there is insufficient time to produce the order you have placed, you may work with customer service to upgrade to rush services if production time is available.  
• Sales on clearance items are final. 
• Our bags are indeed "cheap totes", colors and bag sizes listed on the website are all approximate. We order from different manufacturers with the aim of keeping our prices low, so bags may differ from order to order.  At this price level we are not able to offer the consistency that would come with items at a higher price point.   
• Transit times given during checkout are estimated by a carrier and are in no way guaranteed by our company.  A faster method of shipping may be substituted at no additional charge to the customer, but as long as the order is shipped via a service at least equal to that of the service purchased by the customer, we are not responsible for any delays.  
• If incorrect shipping information is provided by the customer, they will be billed for any additional charges incurred for shipping and/or address change. 
• Shipping charges and card processing fees will be deducted from any refund in the event an order is returned to sender. 
• Custom orders returned to sender will not be reshipped until the customer has made payment for the cost of return shipping and for reshipping. If the customer decides not to pay the additional shipping costs, the order will be disposed of without refund as the items are no longer of use to us.    
• To complete this order you must supply payment information, that payment is secured immediately.  Do NOT complete an order if you are still considering said order, or if you have any questions pertaining to the order.  We do not refund for orders placed in error, and we are happy to answer any questions you have PRIOR to you placing an order.  
• Total order cost is subject to review by customer service. If there are mistakes found in the total amount billed for an order, we reserve the right to send an invoice for any additional amount due for goods and/or services ordered. This amount can be verified by pricing stated on the website, and customer service will provide an explanation when the invoice is sent.  No further processing of the order will take place until the total amount due is paid in full.    
• We are not responsible for delay in proof approval for custom orders.  Production is not scheduled until the virtual proof is approved via email, therefore delay in approval delays the ship date.  
• Once a virtual proof is approved, no further changes can be made to the order and the order can not be cancelled.  
• No refunds will be made for custom orders that are printed using the art work approved by the customer via the virtual proof.  We are not responsible for misinterpretation of the virtual proof, or for expectations that do not align with using approved art work and/or colors to print the order. 
• If there is an issue with filling your order as you have placed it, customer service is going to reach out first via email, then via phone.  The order will be held until we have received a response from the customer.  We do not cancel or refund orders due to lack of response from the customer. 
• If there is a stock issue and the items you have ordered are not available, customer service will reach out to work on a solution with you.  Since Covid there have been issues keeping some things in stock.  We do our best, but ask that our customers have consideration that some things are not within our control, and offer to compromise whenever possible.  
• Our totes are intended for promotional use only, washing and/or drying is NOT recommended.  
• Our return policy pertains to every blank tote order with the exception of clearance items.  Restocking fees and shipping fees will not be waived unless special circumstances exist. 
• Custom orders are not eligible for return. As stated in the return policy, any issue with a custom order will be addressed by customer service on an individual basis. 
• Any response or decision made by customer service pertaining to any issue or complaint is final. We are fair and will always try our best to make our customer happy, but in the event that is not possible the outcome will be determined by customer service and no further deliberation will take place. 
• If the carrier's tracking information shows a package was delivered and you did not receive it, you must contact the carrier immediately and request a trace.  If the carrier determines the package was delivered incorrectly and will honor a claim, then we will file the claim and reship your order at our cost.  However, if the carrier determines that delivery was completed at the proper address, that means the items were on your property and no longer in the possession of the carrier when they became missing.  Since we hired the carrier to deliver your order, our responsibility ends once delivery is properly completed and the order will not be reshipped at our cost.
• If you order expedited shipping, but enter an address that can not be shipped to via that shipping method, we are not responsible for delay in shipping.  Customer service may take up to two business days to contact you for an address correction.  FedEx CAN NOT ship to a PO Box, so it is not recommended to enter a PO Box regardless of the shipping method you choose at checkout.  Entering a PO Box as a shipping address may delay the shipment of your order. 
• All Rush orders for 500 units or more will be subject to production time availability.