Customer Service Mon-Fri 9am - 5pm EST: 1-888-387-1181

Frequently Asked Questions

Is there a minimum order requirement?
No, there is a no minimum order requirement.

When will my order ship?

Orders received by 2:00 pm EST, M-F will ship that day.  Orders placed after 2:00 pm will be shipped on the next business day. 

Please note that the Free shipping on orders over $200 applies only to the Lower 48 USA states. Orders shipping to Hawaii, Alaska, and Canada will have shipping options available to choose from. 
Orders placed with the flat rate economy shipping or free shipping will be shipped via the least expensive method and will take generally 5-10 business days to arrive. However, occasionally orders with economy shipping will take the full 14 days to arrive.  

Please Note:
Economy shipping and FedEx ground service do not have guaranteed arrival dates.  The days in transit given at checkout are approximate, and Cheaptotes is not responsible for delays concerning the carrier.  If you require your products on a certain day, please upgrade to one of the many express shipping options given at checkout, as they are guaranteed.  Also, please keep in mind that days in transit are Business days only, we are closed on weekends and holidays, and so are our carriers.  Please be sure to plan accordingly.     

Do you drop-ship or blind-ship?
No. We do not drop-ship or blind-ship.

Will you carry every item, all of the time?
We make every effort to stock our most popular items year round. We cannot promise that we will have every item stocked year after year. Products may change or be discontinued at any point in time.

Will the price be the same if I call back next month to order?
As we do make every effort to pass savings down to our customers and keep our prices comparatively low, we cannot guarantee that our prices will remain the same at all times. Current prices will always be displayed on our website at CheapTotes.com.

Do you offer personalization/customization services?
Yes, we offer personalization/customization services. Personalization/customization services can take up to 10 business days but RUSH services are available. Please take this into consideration upon purchase. Also, please note that personalized/customized items cannot be returned or exchanged. You can create your own bag with your own personalized text.
 
Do you offer color match guarantee on tote bag colors?
No, we are unable to guarantee the color of any bag.  Material is dyed at the manufacturing facility where the bags are produced and colors will likely differ from shipment to shipment.  Bags are also purchased from different manufacturers, based on price and availability, and color options differ.  Photos on the website, or on virtual proofs are not in any way guaranteed to represent the actual color of the bag you will receive.  Please take this information into consideration when deciding on a tote bag color for your order.

What are my options for Payment Method?
We accept most major credit cards, personal or company checks for payment of your order.  Please understand that if the pay by check option is selected, blank bag orders will not be shipped until payment is received, and production on custom orders will not begin until payment is received. 

How do I track my order?
Once your order is shipped you will receive an email with your shipment tracking number. Please keep the tracking number to reference the status of your shipment. If you do not receive your shipment within a reasonable time, please email us with your invoice/order i.d. number, name, contact info, and tracking number and indicate the best time to reach you.

What if I lost my password?
If you have lost or do not remember your username and password, choose the Recover Password option. You will be asked for your email address, shortly you will receive the information you gave when you registered. We do not have access to customer accounts, and will be unable to assist in changing your user name and/or password.

What is your Exchange and Return Policy?
For products that are not customized:
Customers are more than welcome to return products within 30 days if they are not completely satisfied with them.  If returning items that are not damaged, the customer is responsible for paying the return shipping costs.  When the items are received, a refund will be processed less the original shipping and 25% restocking fee.  

For products that are customized:
We will not accept returns on products that have been customized.  If there is a reason you are unhappy with your custom printed totes, you are free to contact customer service.  If there is a mistake that was not present on the virtual proof, we may replace the items for you at no charge.  Situations will be handled on an individual basis. 
We strive to provide the very best in customer satisfaction and service and are proud to stand by what we sell to our customers. If you have any further questions please do not hesitate to contact us.