Customer Service Mon-Fri 9am - 5pm EST: 1-888-387-1181

Frequently Asked Questions

Is there a minimum order requirement?
No, there is a no minimum order requirement.

When will my order ship?

Orders received by 2:00 pm EST, M-F will ship that day.  Orders placed after 2:00 pm will be shipped on the next business day. 

Please note that the Free shipping on orders over $200 applies only to the Lower 48 USA states. Orders shipping to Hawaii, Alaska, and Canada will have shipping options available to choose from. 
Orders placed with the flat rate economy shipping or free shipping will be shipped via the least expensive method and will take generally 5-10 business days to arrive. However, occasionally orders with economy shipping will take the full 14 days to arrive.  

Please Note:
Economy shipping and FedEx ground service do not have guaranteed arrival dates.  The days in transit given at checkout are approximate, and Cheaptotes is not responsible for delays concerning the carrier.  If you require your products on a certain day, please upgrade to one of the many express shipping options given at checkout, as they are guaranteed.  Also, please keep in mind that days in transit are Business days only, we are closed on weekends and holidays, and so are our carriers.  Please be sure to plan accordingly.     

Do you drop-ship or blind-ship?
No. We do not drop-ship or blind-ship.

Will you carry every item, all of the time?
We make every effort to stock our most popular items year round. We cannot promise that we will have every item stocked year after year. Products may change or be discontinued at any point in time.

Will the price be the same if I call back next month to order?
As we do make every effort to pass savings down to our customers and keep our prices comparatively low, we cannot guarantee that our prices will remain the same at all times. Current prices will always be displayed on our website at CheapTotes.com.

Do you offer personalization/customization services?
Yes, we offer personalization/customization services. Personalization/customization services can take up to 10 business days but RUSH services are available. Please take this into consideration upon purchase. Also, please note that personalized/customized items cannot be returned or exchanged. You can create your own bag with your own personalized text. 

What are my options for Payment Method?
We accept most major credit cards, personal or company checks for payment of your order.  Please understand that if the pay by check option is selected, blank bag orders will not be shipped until payment is received, and production on custom orders will not begin until payment is received. 

How do I track my order?
Once your order is shipped you will receive an email with your shipment tracking number. Please keep the tracking number to reference the status of your shipment. If you do not receive your shipment within a reasonable time, please email us with your invoice/order i.d. number, name, contact info, and tracking number and indicate the best time to reach you.

What if I lost my password?
If you have lost or do not remember your username and password, choose the Recover Password option. You will be asked for your email address, shortly you will receive the information you gave when you registered. If you need to change your username or password please contact us.

What is your Exchange and Return Policy?
If you are not completely satisfied with our products we'll allow you to return them to us within 30 days of delivery for a refund, unless the products purchased include custom printing. Keep in mind that for refunds that are undamaged we charge a 25% re-stock fee.

If your products arrive damaged we will either replace them or refund 100% of your purchase price and waive the 25% re-stock fee.

For products that include custom printing, we are unable to process refunds.  However, if your items arrive damaged or unacceptable for some other reason, please contact us.  We will handle those situations on an individual basis. 

We strive to provide the very best in customer satisfaction and service and are proud to stand by what we sell to our customers. If you have any further questions please do not hesitate to contact us.