Frequently Asked Questions
Can I place my order over the phone?
No. For the security of us and our customers we require that orders be placed through our website. We can build an order and send you a link to checkout, but we will NOT take your payment information over the phone. We are always happy to help in any way can, but sacrificing security for convenience is not something we are willing to do!
Is the Set Up fee for custom printing a ONE TIME FEE?
No, it is not. We are not able to save a screen for every order we print, for indefinite lengths of time. That would take up far too much space and screens are much more expensive than what you pay for a set up. We must clean screens and use them for other jobs, so every time you place an order we have to make a new screen. Then we have to clean that screen after your order is printed. That costs money, so the set up fee applies to every order.
Do you offer Wholesale or Non-Profit pricing?
No we do not. Our best available price for every product is listed on the website at all times. We prefer to offer our best possible price to each and every customer instead of reserving that for certain customers or certain order quantities. Because our prices are as low as possible, we do not have discounts available under normal circumstances.
If you are looking to order 10,000 or more units, please feel free to contact customer service to see if we can organize an order directly from our manufacturer, which may come with better than website pricing. Otherwise, please refer to the prices listed on the website. Customer service is not able to offer discounts that are not available.
Is there a minimum order requirement?
No, there is a no minimum order requirement.
Can I wash and/or dry my Cheaptotes?
All of our products are meant for promotional use only. Though some of the totes will withstand washing, it is not recommended. If you decide to wash or dry your totes, we can't be held responsible for undesirable results. Additionally, totes that are no longer in brand new condition are not covered under the return policy.
When will my order ship?
Orders received by 12:00 pm EST, M-F will generally ship that day. Orders placed after 12:00 pm will be shipped on the next business day.
Economy shipping and FedEx ground service do not have guaranteed arrival dates. The days in transit given at checkout are approximate, and Cheaptotes is not responsible for delays concerning the carrier. If you require your products on a certain day, please upgrade to one of the many express shipping options given at checkout, as they are guaranteed by the carrier. Any issues with delayed deliveries will need to be taken up with the carrier, not with Cheaptotes. International deliveries may take longer than estimated because they must pass through Customs and can be delayed there at no fault of the carrier, or of Cheaptotes. Also, please keep in mind that days in transit are Business days only, we are closed on weekends and holidays, and so are our carriers. Please be sure to plan accordingly.
Do you drop-ship or blind-ship?
No. We do not drop-ship or blind-ship.
Will you carry every item, all of the time?
We make every effort to stock our most popular items year round. We cannot promise that we will have every item stocked year after year. Products may change or be discontinued at any point in time.
Will the price be the same if I call back next month to order?
As we do make every effort to pass savings down to our customers and keep our prices comparatively low, we cannot guarantee that our prices will remain the same at all times. Current prices will always be displayed on our website at CheapTotes.com.
Do you offer personalization/customization services?
Yes, we offer personalization/customization services. Personalization/customization services can take up to 10 business days but RUSH services are available. Please take this into consideration upon purchase. Also, please note that personalized/customized items cannot be returned or exchanged.
No, we are unable to guarantee the color of any bag. Material is dyed at the manufacturing facility where the bags are produced and colors will likely differ from shipment to shipment. Bags are also purchased from different manufacturers, based on price and availability, and color options differ. Photos on the website, or on virtual proofs are not in any way guaranteed to represent the actual color of the bag you will receive. Please take this information into consideration when deciding on a tote bag color for your order.
What are my options for Payment Method?
We accept most major credit cards, personal or company checks for payment of your order. Please understand that if the pay by check option is selected, blank bag orders will not be shipped until payment is received, and production on custom orders will not begin until payment is received.
How do I track my order?
Once your order is shipped you will receive an email with your shipment tracking number. Please keep the tracking number to reference the status of your shipment. If you do not receive your shipment within a reasonable time, please email us with your invoice/order i.d. number, name, contact info, and tracking number and indicate the best time to reach you.
What if I lost my password?
If you have lost or do not remember your username and password, choose the Recover Password option. You will be asked for your email address, shortly you will receive the information you gave when you registered. We do not have access to customer accounts, and will be unable to assist in changing your user name and/or password.
What is your Exchange and Return Policy?
Please see our Return Policy in the footer menu on the website. All instructions for returns are given there.