Custom Printing and Our Process

Just about every product on our website has custom printing available.  There is a drop down menu on each product page that requires you to choose to purchase the bags blank, or with a custom logo print: 

Once you choose Custom Logo Print, additional fields appear in which you upload your image and choose the number of colors to be printed.  Simply click the "Browse" button to choose the correct file to upload from your computer:


You are also required to choose Standard production or Rush production:

This will determine the number of production days that will be scheduled once you approve the virtual proof.  If there is a certain date that you need to have the order for, please be sure to order the correct production time!

Once you have decided on production time, you have the option to choose exact color match for the image and/or an XL imprint area if you like.  Neither of these is required, so if you do not enter a Pantone code or check the box for XL imprint you will not get those options:

There is a place to enter any information you think might be useful in serving you better.  You can simply enter text in this box for special instructions:

And last, but certainly not least, PLEASE BE SURE TO ADJUST THE QUANTITY TO THE CORRECT NUMBER OF BAGS YOU WOULD LIKE TO ORDER.  This is VERY important, because if you order 1 bag, you will receive 1 bag.  We have absolutely no way of knowing that you meant to order 50 or 100 bags, we only know that you ordered 1 bag.  Please use the quantity selector to adjust quantity BEFORE clicking the "Add to Cart" button:

Once the order is placed, we take the file you submitted and convert it to a file we can use to print, and use that file to create a Virtual proof.  This proof shows your artwork on the bag that you purchased.  Within 2 business days of placing the order this virtual proof will be emailed to you at the email address you entered on the order. 

You must respond to this email either with your approval of the proof, or with any changes you would like to be made to the proof.  If changes are made, an updated proof will be sent to you for approval.  Production time does not begin until you have given your approval of the final virtual proof. 

Production time is business days ONLY (M-F).  So once you approve the proof, we schedule production according to the production time you selected, and email you a ship date.  The ship date is the absolute latest date that your order will be printed and shipped. For example: the virtual proof for an order with standard production is approved on Monday April 1.  You will receive an email stating that your order will ship "on or before Monday April 15."  That is 10 BUSINESS DAYS from the date of proof approval.  If the same order had rush production, the ship date would be set for "on or before April 8" because that is 5 BUSINESS DAYS from the date of proof approval.    

Shipping time is in addition to, and separate from production time, so to answer a frequently asked question: Selecting overnight shipping on your custom order does NOT mean that you will receive your printed totes tomorrow.  It means that when your order ships, it will be shipped via overnight service.

Additional Information:

  • Custom orders are sent to production in the order in which they are approved.  Orders in production are printed in order of their ship date.  Therefore, we are not able to tell you exactly what day the order will ship, only that it will definitely ship by the ship date.  Of course, we do understand that sometimes there are special circumstances and we will absolutely accommodate in those situations to the best of our ability, as long as you have communicated your needs to customer service and an agreement has been reached.  
  • We are NOT responsible for delays due to the carrier.  This is stated clearly on the virtual proof that you approve for production.  As long as the order was shipped via the service you selected at checkout, we can not be held accountable for any delay in it reaching it's destination. 
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